Protecting your privacy

Overview

Zestaura Pvt. Ltd. (“Zestaura”, “we”, “us”) operates a marketplace for digital transformation services. This policy explains what personal data we collect, why we collect it, and the choices you have.

By using zestauratech.com and related services, you agree to the practices described here. If you do not agree, please do not use the platform.

Information we collect

• Account details such as name, email address, and phone number when you sign in or checkout.
• Order and project data including scope answers, briefs, files you upload, and milestone approvals.
• Payment metadata processed by our payment partners. We do not store full card numbers on our servers.
• Technical data such as IP address, browser type, device identifiers, and usage analytics.
• Communications you send to support, including contact form messages and chat transcripts where enabled.

How we use your information

• Deliver catalog SKUs and configured projects, including production handoffs to fulfillment partners.
• Generate quotes, invoices, GST-compliant receipts, and order status updates.
• Authenticate your account, prevent fraud, and keep the marketplace secure.
• Improve product experience through aggregated analytics and customer feedback.
• Send service-related messages. Marketing emails are optional and can be unsubscribed.

When we share data

We do not sell your personal information. We share data only with trusted processors who help us operate the marketplace, such as payment gateways, cloud hosting, email delivery, and vetted fulfillment specialists assigned to your order.

We may disclose information when required by law, to enforce our terms, or to protect the rights and safety of Zestaura, our customers, and partners.

Retention & security

We retain order and billing records as long as needed to provide services, meet legal obligations, and resolve disputes. You may request deletion of account data that is not required for compliance.

We use encryption in transit, access controls, and vendor security reviews. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.

Your choices & rights

• Access, correct, or export personal data tied to your account.
• Request deletion where we are not legally required to retain records.
• Opt out of non-essential marketing communications.
• Disable non-essential cookies in your browser settings where applicable.

Contact us

For privacy questions or data requests, email support@zestauratech.com with the subject line “Privacy request”. We aim to respond within 30 days.